Privacy Policy
Privacy Policy
Effective Date: 8th September 2025
This Privacy Policy describes how Surlune Sanctuary - Thomasin Hazelden (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website (www.surlune.com), book a session, or make a payment.
1. Information We Collect
We collect the following types of personal data:
a) Information You Provide:
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Name
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Email address
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Phone number
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Booking details
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Payment information (processed via Stripe)
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Any other information you voluntarily provide through contact or booking forms
b) Automatically Collected Information:
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IP address
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Browser type and version
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Pages you visit
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Time spent on pages
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Device information
(This data is collected using cookies and analytics tools provided by Wix and third-party services.)
2. How We Use Your Information
We use your personal information for the following purposes:
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To process and confirm bookings
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To process payments securely via Stripe
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To communicate with you about your booking or inquiry
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To improve our website and services
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To comply with legal obligations
3. Payment Processing
All payments on our website are processed securely via Stripe. We do not store or have access to your full payment card details. Stripe may collect and store your payment information according to its own Privacy Policy.
4. Cookies and Tracking Technologies
Our website uses cookies to:
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Ensure website functionality
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Provide analytics (e.g., via Wix Analytics or Google Analytics)
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Remember your preferences
You can control cookie settings through your browser.
5. Data Sharing
We only share your personal data with:
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Wix.com, our website hosting provider, for secure hosting and data storage
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Stripe, for secure payment processing
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Government authorities or law enforcement where required by law
We do not sell or rent your personal information to third parties.
6. Data Security
We use appropriate technical and organisational measures to protect your data, including:
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HTTPS encryption
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Secure server hosting (via Wix)
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Stripe’s PCI-compliant payment processing
7. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Correct or delete your personal data
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Withdraw your consent at any time
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Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at info@surlune.com.
8. Data Retention
We retain personal data only for as long as necessary to:
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Fulfil the purpose for which it was collected
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Comply with legal and financial record-keeping obligations
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date. We recommend reviewing this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, please contact:
Surlune Sanctuary - Thomasin Hazelden