Terms & Conditions
A legal disclaimer
Effective Date: 8th September 2025
Last Updated: 8th September 2025
These Terms and Conditions (“Terms”) govern your access to and use of our website (www.surlune.com) and any services provided by Surlune - Thomasin Hazelden (“we”, “us”, or “our”). By using this website, booking a session, or making a payment, you agree to be bound by these Terms.
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1. Services
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We provide sound healing sessions, workshops, and other wellness services. Details of services, availability, and pricing are subject to change without notice.
2. Bookings
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Bookings can be made through our website. By making a booking:
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You confirm that all information provided is accurate.
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You agree to pay the stated fee in full via our secure payment provider, Stripe.
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You must be at least 18 years old or have permission from a legal guardian.
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We reserve the right to accept or decline bookings at our discretion.
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3. Payments
Payments are processed securely via Stripe. By providing your payment information, you authorise us (and Stripe) to charge the booking fee. We do not store credit card information on our servers.
Prices listed are in Dirhams and include applicable taxes unless stated otherwise.
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4. Cancellations and Refunds
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We understand that plans may change. Please review our cancellation policy below:
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Cancellations made more than 24 hours before the session: Full refund or option to reschedule.
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Cancellations made less than 24 hours before the session: No refund issued.
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No-shows: No refund issued.
To cancel or reschedule, please contact us at info@surlune.com.
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5. User Conduct
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You agree not to:
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Use our website for any unlawful purpose.
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Disrupt or interfere with the security or functionality of the site.
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Attempt to gain unauthorised access to any part of the website or its systems.
We may suspend or terminate access if these Terms are violated.
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6. Intellectual Property
All content on this website, including text, images, logos, videos, and designs, is the intellectual property of Surlune or licensed appropriately. You may not reproduce, distribute, or exploit our content without written permission.
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7. Disclaimers
Our services are intended for general wellness and relaxation and are not a substitute for medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider for medical concerns.
We do not guarantee any specific results from the use of our services.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or services.
9. Privacy
Please refer to our Privacy Policy for information on how we collect and use your data.
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10. Changes to These Terms
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We may update these Terms from time to time. Changes will be posted on this page and are effective upon posting. Your continued use of our website or services indicates acceptance of the updated Terms.
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11. Governing Law
These Terms shall be governed by the laws of the United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
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12. Contact Us
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If you have any questions about these Terms, please contact:
Surlune - Thomasin Hazelden